LRJ Direct returns information Not satisfied, We are happy to help.

LRJ Direct wants you to have confidence in the way we treat every order your place, so we have a simple policy to put your mind at ease.

Reason for return (Please tick the relevant box)

Details of items being returned:
Quantity Part No. Brief Description
Goods can be returned within 30 days after your delivery, at your cost. These goods must be new and unused in their original packaging. Please ensure that the product boxes are not marked or defaced. You are entitled to a 75% refund and this will be issued to the original payment card. Please note a 25% handling and stocking fee will be charged. We ask you to take care when packing the items for return as we are unable to accept liability for goods damaged in transit and request that you use a method that is either a registered postal service or otherwise insured method.
Should you feel that your goods are damaged or defective in any way, you are entitled to return these to us within 30 days after your delivery, providing the goods are new and unused. We will issue a refund to the original payment card and provide recompense for postal expenses within reasonable limits upon the items return.
You are entitled to return at your cost and claim for items that have failed within their full warranty period after delivery to yourself. You have the option for a replacement product or a refund dependant on the decision of the manufacturer of the item. Faulty items will be accessed by the manufacturer and this may mean that you have to wait a little longer for their decision, which we will accept as the final decision regarding your claim. We cannot accept responsibility for returns that are damaged in transit and request that you use a registered postal service or an otherwise insured method. LRJ Direct can advise that the warranty given by itself and the manufacturer covers only the item. Labour charges and any other associated costs are not covered.
Occasionally the incorrect item may be sent to a customer. You are entitled to a full refund on return of the unit within 30 days after delivery, as long as the unit is new and unused. LRJ Direct will refund the postage of such items (within reasonable limits) or we can arrange a collection for you.
Goods that require exchange will be made where the item is available in stock, providing the unit has been returned new and unused. We will await the items return so that we may carry out a few checks in house to ensure the product is as originally despatched. As a unique benefit of all LRJ Direct branded products, we will offer an exchange even if the price does not remain the same as when you originally purchased the item, as long as the item is identical. If LRJ Direct is unable to provide an exchange, a full refund will be actioned to the original payment method used. We expect to credit or refund within 14 days from receipt of your goods. Credit card companies may take additional days to process your refund and we ask that you kindly allow an additional 10 – 14 days for this to appear on your statement from your card company. If your exchange is urgent and you cannot wait for the return of your goods until being issued with your exchange items, LRJ Direct will despatch your exchange items and make a charge for these. LRJ Direct reserves the right to refuse a refund for the goods being returned if they are not new and unused, or if the item clearly shows signs of fitment, misuse and ill-treatment.