Goods that require exchange will be made where the item is available in stock, providing the unit has been returned new and unused. We will await the items return so that we may carry out a few checks in house to ensure the product is as originally despatched. As a unique benefit of all LRJ Direct branded products, we will offer an exchange even if the price does not remain the same as when you originally purchased the item, as long as the item is identical. If LRJ Direct is unable to provide an exchange, a full refund will be actioned to the original payment method used. We expect to credit or refund within 14 days from receipt of your goods. Credit card companies may take additional days to process your refund and we ask that you kindly allow an additional 10 – 14 days for this to appear on your statement from your card company. If your exchange is urgent and you cannot wait for the return of your goods until being issued with your exchange items, LRJ Direct will despatch your exchange items and make a charge for these. LRJ Direct reserves the right to refuse a refund for the goods being returned if they are not new and unused, or if the item clearly shows signs of fitment, misuse and ill-treatment.